Please read the following before placing an order! By placing an order with our company, you will be agreeing to adhere to these policies.

Ordering Policies

For your convenience we also offer a Mail-In order form.
You need Adobe Acrobat to view Mail-In form

• Orders must be received in our office by 10:00 am Pacific Time, Monday through Friday (excluding holidays) to be processed the same day.
• If using our toll-free number to place an order, there may be a delay of several hours before the order is transmitted to our office. If immediate order processing is required, the order must be placed through our secure online order form, by fax, or by calling our office number.
• Due to internal order processing policies of some of our suppliers, there may be a one-business day delay in processing orders even when an order is received by 10:00 a.m. Pacific Time.
• All sales are final on the following brands of wigs and hairpieces: Jacquelyn, Judy, Aspen, Lacey and Wigged Out.
• In addition, all sales are final on human hair wigs and hairpieces from Louis Ferre and Jon Renau.
• Loaner Hair Color Rings require a $35.00 deposit (Jacquelyn, Georgie and Henry Margu are $45.00) + $8.00 shipping for the first ring, and $2.00 for each additional ring for Standard Shipping. Hair Color Rings must be returned to Ace Wigs within 2 weeks of your receipt.
• Once the Hair Color Ring(s) are returned, the deposit will be held for the customer as an in-store credit to be applied to a future order.
• Orders paid by check will be held for 5 business days for the funds to clear. Orders paid by Money Order, Certified Check, or through Western Union will be processed immediately upon receipt of payment.
• Orders paid through PayPal using a personal checking account will be held until notification is received from PayPal that the funds have cleared. This usually takes 3 to 4 business days.
• When a check fails to clear, we will impose a fee of $15.00.
• When a credit card transaction is declined or comes back as invalid due to incorrect information provided by the Customer, we will impose a fee of $15.00.
• We reserve the right to require payment by Money Order, Certified Check, or Western Union for larger orders, international orders, and for orders where the Customer's shipping address and billing address do not match exactly.
• In case of back order delay, or discontinued item(s), Customer will be contacted and given the option to wait for any out of stock item(s), select another item(s), or cancel this portion of the order.
• Prices are subject to change without notice.
• We do our best to check for accuracy all information provided to our Customers. However we cannot be responsible for typographical errors on our site, in printed catalogs, or pricelists which result in incorrect pricing, color availability, or product description. We appreciate hearing from our Customers when such errors are found.
• Your credit card charge will appear as "Ace Wigs".

Shipping Policies

• Standard Shipping & Handling is $8.00 for the first item, and $2.00 for each additional item. Delivery time is usually within 7 to 10 business days.
• Express Shipping & Handling is $15.00 for the first item, and $3.00 for each additional item. Delivery time is usually within 4 to 6 business days.
  
• 2 Day Shipping is $20.00 for the first item, and $3.00 for each additional item. Delivery time is usually within 2 business days.
• Overnight Shipping & Handling is $35.00 for the first item and $5.00 for each additional item from the same manufacturer. If the items ordered are from different manufacturers, Overnight Shipping is $35.00 for each item. Packages will arrive the next BUSINESS day. For example, if an order is shipped on a Friday, delivery will be the following Monday. If Monday is a Holiday, delivery will be on Tuesday.
• Saturday Delivery & Handling is $45.00 per item, and is available in some, but not all areas. Please contact us before ordering to make sure this service is available in your area.
• Shipping & Handling rates and times apply only to addresses within the continental United States. Customers outside the continental United States will be charged actual shipping rates for deliveries.
• For an estimate of shipping charges for Alaska, Hawaii, U.S. Territories, and international destinations, please contact us either via email at customer@acewigs.com, or by phone (530-647-9444). Be sure to include your address as well as what you wish to order.
• Orders with APO, FPO or P.O. Box addresses can only be shipped by Standard Shipping and will come by U.S. Postal. A more expedient method of shipping requires a street address.
• "True" Overnight Shipping is NOT available for products from Alan Thomas, Amore, Beverly Johnson, Estetica, Jacquelyn, Judy, Manic Panic, Noriko, Rene' of Paris, Tony of Beverly, and Wigs by Pierre. Items from these brands must be special ordered, and there is a two-business day delay before we can ship. For example, if we receive your overnight order on Monday before 10:00 a.m. Pacific Time, we will ship your item(s) on Wednesday for a Thursday delivery.
• There is a one-business day shipping delay for all Look of Love products, due to their internal order processing policies. For example, if we receive your overnight order on Monday before 10:00 a.m., Look of Love will dropship your order to you on Tuesday for a Wednesday delivery.
• The Customer is responsible for any delays due to destination problems, such as Customer not being home to sign for the package, Customer providing an incorrect or incomplete shipping address, etc.
• Ace Wigs staff make the utmost effort to get orders delivered to our Customers on time as promised. However, we cannot provide shipping refunds in cases when the delay is beyond our control, such as Acts of God, national crises, errors made by FedEx or the U.S. Postal Service, and delay due to supplier error.

Exchange Policies

Before you send your wig in, please check for exchange eligibility
and download our .
You need Adobe Acrobat to view Mail-In form

You must adhere to all of the policies below, or your request for an exchange will be denied.

Due to State and Federal Health Department Regulations on the sale of wigs and hair additions, the following policies must be enforced:

• We offer one exchange, NO REFUNDS WILL BE PERMITTED.
• Merchandise eligible for exchange must be returned within 7 days of receipt. If more time is needed to select a replacement for the item(s) returned, Customer may request an in-store credit.
• All sales are final on products from Alan Thomas, Aspen, Beverly Johnson, Estetica, Jacquelyn, Judy, Lacey, Manic Panic, Tony of Beverly, Wigged Out, and Wigs by Pierre, therefore these brands may not be returned for exchange, except in cases of defective merchandise.
• In addition, all sales are final on human hair wigs and hairpieces from Louis Ferre and Jon Renau, and Mens Wigs and Hairpieces.
• Items purchased from the Inventory Reduction Sale are also exempt from our Exchange Policy, except in cases of defective merchandise, and may not be returned for exchange.
• All items returned for exchange must be in salable condition, unworn, undamaged and in the original net and undamaged packaging with tags still attached. Merchandise with the odor of smoke, styling products, etc. will be returned to the customer at customer's own expense. Do not mark, tape or attach anything to the packaging. Packages must be returned in a sturdy mailing box. Wrapping the wig box in brown paper or using a shipping envelope is not acceptable.
• We insist that you print off a copy of the Click 'n Print Exchange Form, fill it out and enclose it with your exchange so we may process your request in a more expedient manner. Please make every effort to include your invoice number, or delays in processing your exchange may result.
• If your item(s) were sent directly from the manufacturer without an Ace Wigs invoice, please email or call our office and we will provide your invoice number.
• If the value of the item(s) sent as a replacement is less than the value of the item(s) returned for exchange, you will be given an in-store credit that may be applied towards a future purchase. Absolutely NO REFUNDS for this credit will be issued.
• If the value of the item(s) sent as a replacement is more than the value of the item(s) returned for exchange, this amount, including all applicable restocking and shipping fees, will be charged to the same credit card used to place the original order, unless an alternate credit card number is provided on the Exchange Form.
• A Restocking Fee (click here for restocking fees) will be assessed on all exchanges. In addition, the customer is responsible for paying all shipping charges necessary to ship out the replacement. All exchange items are shipped by Standard Shipping. If quicker shipping is required, this must be requested on the Exchange Form, and the customer will be billed accordingly.
• Please allow up to two weeks for the exchange order to be processed before contacting us for an update. Exchanges are processed in the order in which they were received.
• If an Advanced Exchange is necessary, a fee of $10.00 will be imposed, in addition to the Restocking Fee.